By visiting and shopping on our website, you agree to follow the rules listed on this page. These terms make sure that everyone has a safe, smooth, and great shopping experience.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Hong Kong. Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Dispatch Policy

You will receive your products at your doorstep within 2 to 4 weeks after the date of payment is made. However, this timeframe can sometimes change depending on the time of year, how busy our team is, and how fast your payment clears.

Custom-tailored outfits and special orders might need a few extra days to be perfectly made. We believe in keeping you updated every step of the way. As soon as you place an order on our website, we will send you an email to confirm your purchase and let you know when it will ship out.

Delivery Time

We do our absolute best to get your package to your door at the soonest. Please remember that shipping times can vary depending on where you live. We ask you to stay patient and trust us once we confirm your order details. On average, customers receive their orders within 2 to 4 weeks from the date of payment, depending on destination and customs processing.

Please note that we do not deliver packages or offer any services to OFAC or sanctioned countries.

Return & Exchange Rules

If you spot a defect or a flaw in your clothing, please contact us at sales@lucaccileather.com within 3 business days from the date of delivery. If you want to know more about how we handle these situations, please take a look at our full Return & Exchange policy page.

If your item is not defective, but you simply want to swap it for a different design, size, style, or color, you will be responsible for paying the shipping costs to send the original item back to us. We will ship out your fresh new replacement item as soon as our facility receives and checks your original package.

Our Quality & Price Guarantee

Every piece of clothing we send out is guaranteed to make you look fantastic and feel comfortable. We are not here for a short time; we want to build a long-lasting relationship with you! We want you to feel confident that your hard-earned money is being spent on top-tier fabrics and excellent workmanship that will last a long time.

We are proud to stand behind our clothing. We offer our shoppers a one-year repair guarantee for any craftsmanship defects that happen during normal, everyday wear, starting from the day you place your order. We also promise to keep our prices fair, so you always get the absolute best value for your money.

Keeping Your Info Confidential

Your privacy is a massive deal to us. We have strict rules to guarantee that your personal details stay locked up tight. We will never sell or share your private information with third parties.

Please remember that you are responsible for keeping your website account password and login details safe and private.

Secure Payments & Encryption

We accept Visa, MasterCard, Discover, and American Express credit or debit cards, as well as PayPal Express Checkout. All prices at checkout are processed in USD, and your card will be charged in your card’s local currency. We highly recommend keeping a copy of your receipts and transaction records for your own files.

To keep you completely safe while you shop, our website uses Secure Server Software (SSL). This technology ensures your personal details, including name, address, and credit card numbers, stays 100% confidential.

Under 18 Policy

We love young fashion enthusiasts, but you must be at least 18 years old to register an account or make a purchase on our website. So, if you are under 18, please have an elder sibling, parent, or guardian help you make your order.

Protecting Our Store (Indemnity)

By using our website to shop, you agree to protect and hold Lucacci Leather harmless against any claims, losses, damages, or legal expenses that might happen if you break the rules of this website or use the platform incorrectly.

If you ever have any questions, thoughts, or concerns about these terms before you complete your purchase, please send our dedicated support team a message at sales@lucaccileather.com. We are always happy to help you out!